Getting started
When does SutramX launch?
SutramX launches on September 5, 2026. The waitlist is open now, and everyone who joins before launch gets a full year of the Pro plan free.
What does the waitlist actually get me?
A full year of Pro at no cost from launch day, founding-member pricing locked in afterwards, early access before public signup opens, and a setup session with the team if you want one. No credit card is required to join.
Do I need to install anything?
No. SutramX is entirely external — it sends real requests to your endpoints from our probe network. There is no agent, no SDK, and no code change on your side.
How long does setup take?
Adding a monitor takes about a minute: enter a URL, choose an interval, pick where alerts go. Most of the value comes from the first few monitors on your critical paths, not from exhaustive coverage on day one.
How monitoring works
Where do the probes run from?
We operate probe nodes in 7 regions across five continents. The number of regions available to a given monitor depends on your plan.
Why do I get fewer alerts than with other tools?
Because a single failed check never triggers an alert on its own. When a probe fails, we immediately re-check from other regions and only open an incident when independent locations agree. Most one-off failures are transient network problems rather than real outages.
How fast will I know about an outage?
Worst case, roughly your check interval plus a few seconds for cross-region confirmation. At a 30-second interval that is usually well under a minute. Our check interval planner walks through the arithmetic.
Can I monitor endpoints that need authentication?
Yes. You can attach custom headers such as bearer tokens or API keys to any monitor, and they are stored encrypted at rest. Use a dedicated synthetic account rather than a real customer credential.
Can I check the response body, not just the status code?
Yes, and you should. A 200 response proves the server answered, not that the answer was correct. Keyword and pattern assertions catch the soft failures — empty search results, cached fallbacks, errors wrapped in a success envelope.
Alerts and status pages
Which alert channels are supported?
Email, Slack, Discord, Telegram, WhatsApp, SMS, voice, generic webhooks, PagerDuty, and OpsGenie. Channel availability varies by plan.
Will I get alerted when the service recovers?
Yes. Recovery notifications go to the same channels as the original alert, and recovery uses the same confirmation logic so a single lucky check does not prematurely close an incident.
Can I put a status page on my own domain?
Yes, with managed TLS. Status pages are served from infrastructure independent of whatever you are monitoring, so your page stays reachable when your origin is not.
Plans and billing
Can I change plans later?
Yes, in either direction. Upgrades take effect immediately. On downgrade you keep your current tier until the end of the billing period you have paid for.
What happens if I exceed my plan limits?
You get a notification as you approach the cap so you can decide what to do. We do not silently bill overage — limits are limits, not meters.
Do you support Indian payment methods?
Yes. Pricing is available in INR with UPI Autopay through Razorpay, and in USD through Stripe for everywhere else. You can switch the displayed currency in the footer.
Data and security
How long is monitoring data kept?
Raw check results are retained for 14 days, with aggregated historical metrics kept for longer so your uptime history and SLA reporting stay intact.
How are my credentials stored?
Any secret you attach to a monitor — headers, tokens, API keys — is encrypted at rest with AES-256-GCM and only decrypted inside the probe worker for the duration of a check.
Do you support two-factor authentication?
Yes, TOTP-based 2FA is available on all accounts. Details are on the security page.
Get in touch — a real person on the team will answer. The guides also cover monitoring practice in a lot more depth than this page can.